Privacy Policy

Política de privacidad

1. Introducción

La Política de Privacidad se aplica a todos los sitios web propiedad de la Compañía y operados por ella, así como a todos los servicios que presta la Compañía, incluidos los servicios y productos en línea y móviles. En el texto de esta Política, se hará referencia a ellos como "Sitios web" y "Servicios".

El término "Datos Personales" significa información que puede identificarlo personalmente, como su nombre, dirección de correo electrónico, dirección, número de teléfono, información de perfil de pago, información de facturación, solicitudes de soporte, historial de apuestas, comentarios de chat, etc. En el caso de que su identidad no pueda establecerse (por ejemplo, los Datos Personales se agregan y anonimizan), esta Política no se aplica.

Esta Política puede modificarse periódicamente. Si se producen cambios significativos, se lo notificaremos, generalmente mediante la publicación de un aviso en el sitio web o enviándole un correo electrónico.

2. Qué datos recopilamos y cómo

Cuando visita nuestro sitio web o utiliza nuestros servicios, recopilamos y procesamos sus datos personales. Los métodos de recopilación de datos se pueden dividir en las siguientes categorías:

Información que usted nos proporciona directamente

Cuando visite o utilice cualquier parte de nuestro sitio web y/o nuestros servicios, podremos solicitarle que nos proporcione datos personales. Por ejemplo, le pediremos que nos proporcione datos de contacto o determinados documentos durante el registro, la verificación y los procedimientos contra el blanqueo de dinero o el fraude, o cuando se ponga en contacto con nosotros para realizar preguntas o solicitar asistencia.

La información se recopila automáticamente

We automatically collect certain information about you when you visit our website, such as your IP address, operating system, device type and settings, browser type and settings, problem reports, system activity, and the date, time, and URL from which you went to our website. This information is useful to us because it helps us better understand how you use our website and services, allowing us to provide the best level of service. For example, using information from your browser, we can determine what language you speak.

Some of this information is collected using cookies, similar tracking technologies, and third-party tools such as Google Analytics .

We also collect data about the transactions you have made with us and your account activity.

Information received from third parties

From time to time, we may collect your personal information from other sources, such as publicly available materials or trusted third parties, such as our payment service providers. We use this information to refine your Personal Data to better inform, personalize and improve our Services, and to verify the Personal Data you provide to us.

3. Legal bases for the processing of Personal Data

When we collect Personal Data, we only process it if there are legal grounds for such processing, as set out in relevant data protection laws. These legal foundations are:

Contract execution

We may process your Personal Data if it is necessary for the performance of a contract. For example, when you register on the Website, enter into an agreement with us, or when we take actions related to the contract, such as executing transactions on the Websites.

Legal obligation

Various laws and regulations impose certain obligations on us. We need to process your Personal Data to comply with these obligations, for example to comply with anti-money laundering laws, responsible gaming requirements and the terms of our gaming license.

Legitimate interests

Your Personal Data may be processed if we, other companies in our group of companies or third parties have a business or commercial reason to process your Personal Data.

Your consent

In certain limited cases, we process your Personal Data based on your consent, such as when necessary for direct marketing purposes.

4. How we use personal information

Use of your Personal Data (Legal Bases):

To operate our websites, to ensure the proper functioning of our websites and services, and to provide the services you have requested

(Execution of the contract, Legitimate interests)

To verify your eligibility for certain Services, including verification of your age, geographic location, identity or self-exclusion status, and to establish and operate your account (Compliance with Contract, Legitimate Interests)

To comply with legal obligations, responsibilities and obligations, to comply with the laws and regulations that apply to us and the terms of our gaming license, and to prevent illegal activities, including money laundering and match-fixing (Obligation legal)

To provide customer support, including assistance with technical, payment or other issues related to the Websites or Services (Performance of Contract)

To improve our Websites and Services, test and develop new features and perform technical analysis of our Websites and Services to optimize your experience with our Websites and provide you with better tools (Legitimate Interests)

To prevent, detect and report crime, protect you, other users and us, for example, to maintain network and information security, mitigate risk, detect and prevent any fraudulent or malicious activity, and ensure fair use of our websites and services and compliance with the Agreement (Legal Obligation, Legitimate Interest, Execution of the Contract)

For the analysis and collection of data, for the preparation of statistics, in particular for the creation of aggregated and anonymous analyzes and reports for internal use, public distribution or for third parties (Legitimate interests)

To carry out, manage and confirm financial transactions (Execution of the contract, Legitimate interests)

To analyze the risk of fraud on your part and verify your data with the help of a third party, including financial institutions, identity verification agencies and credit bureaus (Legal obligation, Compliance with contract, Legitimate interests)

To evaluate your gaming activities in order to ensure responsible gaming (Legal obligation, Legitimate interests, Performance of a contract)

To track gaming activity and manage our risks and possibilities (Legitimate interests, Performance of a contract)

To exercise our rights under the Agreement or other agreements with you (Contract Performance)

To disclose information to our Group companies following a restructuring or for internal administrative purposes (Legitimate Interest)

To regulate our relationship and communicate with you. This may include:

operational communications, such as notifications about changes to our Websites or Services, information about new features, bonuses and promotions, security updates or assistance in using our Websites and Services, marketing communications and the provision of information or information that you have requested, that we are obliged to inform you (Execution of the contract, Legitimate interests, your consent)

5. How we may share your personal data

We may need to share your Personal Data with a third party. We may disclose your personal data:

or To other companies in our group of companies;

o Third party service providers and partners who help us provide the Websites and Services you have requested, such as those who provide access to or operation of the Websites or Services, or advertise our Websites and Services;

o Regulators, law enforcement, government agencies, courts, fraud prevention agencies, licensing authorities, esports governments or other third parties as we deem necessary to comply with applicable laws and regulations or to enforce, establish and protect our legal rights (we will notify you of such disclosures where possible and appropriate);

o Partners or other people who introduced us;

o Other people, subject to their consent.

6. International data transfer

When processing and transmitting information, it may be transferred to and processed in countries other than the one in which you reside. The laws of these countries may differ from those you are accustomed to. When we process Personal Data in another country, we take precautions to protect your Personal Data.

For individuals in the European Economic Area (EEA), this means that your data may be transferred outside the EEA. In the event that your data is transferred outside the EEA, it is transferred to countries where we have appropriate transfer mechanisms to protect your Personal Data, in particular the application of the European Commission's Standard Contractual Clauses to contracts with entities to which we that the information is transferred.

7. Security

We are committed to protecting your Personal Data and taking appropriate technical and organizational measures, including:

o Data Encryption To protect your personal and financial data, we encrypt all data we exchange with you using the industry standard Transport Layer Security (TLS). Additionally, your data is stored on our servers and transmitted for backup and replication purposes between data centers in encrypted form.

o Access restriction Access to personal data is limited to our employees, contractors and agents who need this information for processing.

o Network protection. Access to our network space, both from outside and inside, is protected by a multi-layered security system that includes firewalls, intrusion protection systems and network segmentation. Our security systems are configured, managed and maintained in accordance with best practices. We partner with leading security vendors and use their expertise and the threat intelligence they collect to protect our systems.

o Secure data centers. Our servers are located in industrial-grade hosting facilities that use robust security systems to prevent physical access to protected servers. These security systems include continuous 24/7 monitoring and surveillance, the presence of security personnel on site, and regular security checks. We use geographically separated copies of data to minimize the risk of data loss or interruption.

o Security Monitoring Our security team continuously monitors the security system, event logs, notifications and alerts of all systems to identify and eliminate threats.

8. Data storage

You can delete some of the data at any time, some of the data is deleted automatically and some of the data, if necessary, we keep for a long period of time. When deleting data, we ensure that your data is securely and completely deleted from our servers, or we store it exclusively anonymously. The information is stored until you delete it.

We offer a range of services that allow you to correct or delete data associated with or stored in your account. For example, you can:

o Change information about you,

o Delete a replica in a chat, or

o Completely delete an account.

In accordance with regulatory requirements and legal obligations, and to avoid any claims against us, we will retain your account information until it is closed and thereafter for five years after the closure of your account (as applicable) or after your last contact with us.

Information is retained for extended periods of time for limited purposes

In some cases, business and legal requirements may require us to retain certain information, for specific purposes, for an extended period of time. For example, if an individual has self-excluded from our Services, we will retain their Personal Data for longer as required by responsible gaming.

Reasons we may retain some data longer include:

or protect you, others and us from fraud, abuse, criminal activity and unauthorized access, for example, if someone is suspected of cheating, engaging in match-fixing or money laundering.

o compliance with tax laws, measures to prevent money laundering and other financial requirements, accounting or facilitating the resolution of disputes, for example, by engaging in financial transactions, including receiving your contribution and paying your money.

o Compliance with applicable laws, regulations, legal processes or executive government requests, or the need to enforce agreements, including investigation of potential violations.

or ensure the continuity of our Services for you and other users.

or in case you have contacted us directly, for example, through the support channel or by submitting feedback or a bug report.

We are committed to protecting the privacy of your personal data and to collect, use and/or store it in accordance with applicable data protection laws and requirements and, in particular, the provisions of data protection laws (of the country) and other Applicable International Data Protection Regulations . such as EU Ordinance 2016/679 General Data Protection Regulation (GDPR) ("Data Protection Laws").

9. Your rights

You have certain rights in relation to your Personal Data:

or know what personal data we have about you.

or correct or ask us to correct inaccurate Personal Data concerning you.

or access and request a machine-readable copy of your Personal Data, for example if you wish to have a backup copy of your Personal Data.

or object to the processing of your Personal Data where we have our legitimate interests. Please note that we may continue to process your Personal Data if there are other relevant legal grounds or if there are compelling reasons to continue processing data for our benefit, which are not overridden by your rights, interests and freedoms.

or ask us to delete your Personal Data, including deleting your account, only if (1) we no longer need to process it, (2) you have withdrawn your consent to the processing and your consent was the legal basis for processing your data, (3) you have exercised your right to object and there are no overriding legal grounds to continue processing the data, (4) your Personal Data has been processed unlawfully, (5) or the deletion of your Personal Data is required to comply with a legal obligation. Please note that we will not delete and will continue to store the data, in particular if the retention of Personal Data is necessary for our legitimate interests overriding your claim, to comply with legal obligations, or if it is necessary to form, practice law. claims or defend against them.

or ask us to restrict the processing of Personal Data in certain circumstances.

or withdraw the consent previously granted if your consent is necessary for the processing of Personal Data. Please note that we may continue to process your Personal Data if there are other relevant legal grounds for doing so.

or object to direct marketing and customer personality profiling (to the extent this applies exclusively to direct marketing). For marketing messages, you can ask us to stop sending you messages at any time; simply follow the instructions in the marketing message or send an email request to [email protected]

or lodge a complaint with your local data protection authority.

Please note that not all of the above rights are absolute.

You can exercise your rights at any time by changing your account settings or by sending an email to [email protected] .

You will need to verify your identity in order to take the actions you have requested.

If you are dissatisfied with the way we process your Personal Data, please inform us at [email protected] . We will review your complaint and endeavor to respond to you within a reasonable time.

1. Use of Google Analytics

Utilizamos Google Analytics para recopilar información sobre el uso de este sitio web. Google Analytics recopila la siguiente información: sus visitas al sitio web, qué páginas ve mientras lo hace y qué otros sitios web utiliza antes de visitar nuestro sitio web. Google Analytics solo recopila la dirección IP que se le asigna el día que visita el sitio web, y no su nombre u otra información de identificación. No combinamos la información recopilada a través de Google Analytics con sus Datos personales. Aunque Google Analytics coloca una cookie persistente en su navegador web para identificarlo como un usuario único la próxima vez que visite este sitio web, esta cookie no puede ser utilizada por nadie más que Google. La capacidad de Google para usar y compartir información sobre sus visitas al sitio web recopilada por la herramienta Google Analytics está limitada por los Términos de uso de Google Analytics y la Política de privacidad de Google. Puede evitar que Google Analytics lo reconozca cuando regrese al sitio web deshabilitando las cookies en su navegador.

Si lo desea, puede desactivar las cookies en la configuración de su navegador. Para obtener más información sobre Google Analytics, visite http://www.google.com/analytics/. Para obtener más información sobre cómo utiliza Google las cookies, visite https://policies.google.com/technologies/cookies.

1. Encriptación SSL

Todas las comunicaciones críticas entre el usuario y el sitio web están encriptadas mediante el protocolo Secure Socket Layer (SSL) utilizando una clave de 256 bits.

ÚLTIMA REVISIÓN EL 30/11/2023 v1.1 BDB